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Moody's AI principles

Purposeful

We will purposefully use AI to create value.

We will provide impactful analysis and insights, enhancing the customer experience and streamlining our ways of working.

  • We commit to utilizing AI to generate clear, easily explainable and distinct value, including delivering in-depth analysis and insights, enriching the customer experience.

  • We will encourage and manifest a culture of purposeful innovation, where initiatives are tied to concrete and meaningful outcomes.

  • Throughout the lifecycle of any AI project, we will maintain a strong focus on the needs of the market. This will allow our AI initiatives to stay aligned with our core products, experience, and expertise, and contribute positively to the customer experience.

Accountable

We will hold ourselves accountable when leveraging AI.

We will use AI to support our work, but people will remain at the heart of our insights. We will explain the potential risks, limitations and inaccuracies in our use of AI.

  • We will be able to clearly explain how we use AI, as well as potential risks, limitations and inaccuracies.

  • We will establish and maintain a risk management framework and governance structure that evolve to keep pace with regulatory developments around AI and the nature of the tools that we use.

  • We will regularly monitor AI systems to identify systematic errors or unexpected behavior through reporting mechanisms that can provide insights into the AI's performance and identify areas where it may be deviating from expected or desired outcomes.

Transparent

We will explain our approach to AI transparently.

We will explain transparently how our AI tools and models work and what they are designed to do.

  • We will be clear about the known limitations and risks of AI, such as 'hallucinations' in Large Language Models (LLMs). We will strive to mitigate these risks and disclose where we cannot eliminate them.

  • We will be explicit about the intended use cases for each AI tool, helping customers make informed decisions about the purpose and use of each tool.

Responsible

We will use AI responsibly, in line with our values.

We will use AI in line with our values and Moody’s Code of Business Conduct, so that our oversight and controls reflect regulatory developments and best practices where neccessary.

  • Recognizing our significant role in capital markets, we will be proactive in mitigating risks and using AI in our operations in a responsible manner.

  • We will strive to lead and adopt best practices in the use of AI, as well as follow our own Code of Business Conduct and all applicable company policies, laws and regulations.

  • We will actively engage with legislators, regulators, and other policymakers to stay informed about global regulatory developments and contribute to policy making when appropriate.

Secure

We will not compromise security in our use of AI.

We will uphold the highest standards of integrity, security and data quality in our use of AI.

  • We will strive to protect personal information and commit to continuously enhancing our cyber defenses to protect our AI systems and the data they handle, leveraging our long experience in managing confidential information.

  • We will maintain controls on information sharing, including maintaining separation of commercial and analytical information in Moody's credit ratings process.

  • We will control the scope and nature of the data our AI tools can access. We will foster transparency with users about the extent of data the AI is permitted to interrogate.

Evolving

We will evolve our approach to AI deliberately.

We will continuously evaluate and evolve our use of AI and find new ways to drive value.

  • We will continually test, refine and enhance our use of AI, including by adjusting algorithms, updating training data, and redefining objectives based on new insights or changing circumstances.

  • We will continue to explore new applications for AI, including new ways to improve existing systems or create new processes and services based on our AI capabilities.

  • We will keep engaging with all our stakeholders – including employees, customers, regulators and investors – to gather their feedback and perspectives so that we continue to use AI in a manner that delivers maximum value.